At Dior Fresh Fish, we understand that seafood freshness depends on speed, care, and proper temperature control. That’s why every order is packed and delivered using a strict cold-chain process — from our facility straight to your doorstep.
1. Delivery Coverage Areas
We currently deliver across the following Emirates:
Dubai
Abu Dhabi
Sharjah
Ajman
2. Delivery Timing
Same-Day Delivery: Available in Dubai for orders placed before 1:00 PM
Next-Day Delivery: Available across all covered Emirates for orders placed after the same-day cutoff
Delivery times may vary slightly during peak demand, public holidays, or extreme weather conditions
3. Delivery Charges
Free Delivery on all orders above AED 150–200 (varies by location)
A standard delivery fee applies to orders below the free-delivery threshold — the exact amount is shown at checkout based on your delivery address
4. How We Keep Your Seafood Fresh
Cold-Chain Transport: All products are transported in temperature-controlled, refrigerated vehicles maintained at 0–4°C
Vacuum-Sealed Packaging: Products are sealed in food-grade, vacuum-sealed packs to lock in freshness and prevent contamination
Insulated Thermal Boxes: Orders are packed in insulated boxes to protect against UAE heat during transit
Hygienic Handling: Every order is prepared following strict hygiene and food safety protocols before dispatch
5. Order Tracking & Updates
Once your order is confirmed, you will receive updates via WhatsApp or phone call regarding:
Order confirmation
Dispatch notification
Estimated delivery time
For any delivery-related questions, you can reach our team directly on WhatsApp: +971 54 414 1267
6. Delivery Instructions
Please ensure someone is available to receive the order at the provided address during the estimated delivery window
Provide accurate address details, including building name, apartment/villa number, and any landmark, to avoid delays
If a redelivery is required due to an incorrect address or unavailability, additional delivery charges may apply
7. Returns & Freshness Guarantee
Customer satisfaction and product quality are our top priorities.
If you’re not satisfied with the quality of your order, please contact us via WhatsApp within 2 hours of delivery
We offer a replacement or full refund for genuine quality concerns — no complicated process, just reach out and we’ll make it right
8. Need Help?
For any delivery inquiries, order changes, or urgent requests, contact us:
Phone / WhatsApp: +971 54 414 1267
Email: info@diorfreshfish.com
Address: Waterfront Market, Deira, Dubai, United Arab Emirates
